Frequently Asked Questions


How do I know the clothing is in Good Condition?

Haute Again is a high-end consignment store. The owner carefully evaluates each item she receives and determines its quality and ability to resell it. Haute Again is very strict about quality and does not accept anything that is not in ‘like new’ condition. Items with stains, tears, fading or pilling are immediately rejected.

What does NWT Stand for?

The items are NWT (New with Tags) items that still have the original brand/price tags and/or a retail store tag professionally attached. Items purchased from second-hand stores or boutiques (i.e. Goodwill) are not considered NWT items.

How often do is new inventory added?

Haute Again is continually adding new items, so check back often since no two items are exactly alike. What you see today will be different from what is available any other day.

What in the world is the difference between a thrift store and a consignment store?

The biggest difference between a consignment shop and a thrift shop is the quality of the merchandise. The second are the prices. Consignment stores hand pick items they will sale. Thrift shops accept donated items, so they are not as discerning. Merchandise sold at consignment shops is gently used or new. Consignors receive a percentage once the item has been sold, which is why their prices are higher. Thrift stores will provide people who donate a tax deductible receipt, as most of them benefit a cause or community program.


A consignment shop accepts merchandise on a consignment basis, paying the owners of the merchandise a percentage when and if the items are sold. The majority of such shops pay the owners from 40 to 60% of the selling price, and have a policy of displaying goods for anywhere from 30 to 90 days, although there is a wide range of policies across the country. Some consignment shops also purchase a variety of items outright from individual owners and/or wholesalers.

A thrift shop is run by a Not For Profit organization to raise money to fund their charitable causes. These range from the large Salvation Army / Goodwill chains to individual school, church or hospital thrift shops. Not For Profits can obtain goods through donations or they could operate on a consignment basis—some do both.

A resale shop is the phrase most often used for stores that buy their merchandise outright from individual owners, like a vintage store. A consignment or thrift shop can also be called a resale shop, but ONLY a store that actually consigns their inventory can be called a consignment store, and ONLY a store run by a Not For Profit organization is considered a thrift.

From the blogpost, Difference Between Consignment & Thrift Stores, October 2, 2011.

What are vintage items defined as?

Generally speaking, clothing which was produced before the 1920s is referred to as antique clothing and clothing from the 1920s to 20 years before the present day is considered vintage.[1]Retro, short for retrospective, or “vintage style” usually refers to clothing that imitates the style of a previous era. Reproduction, or repro, clothing is a newly made copy of an older garment. Clothing produced more recently is usually called modern or contemporary fashion. Opinions vary on these definitions.

Most vintage clothing has been previously worn, but a small percentage of pieces have not. These are often old warehouse stock, and more valuable than those that have been worn, especially if they have their original tags. Referred to as deadstock or new old stock (NOS), they nevertheless sometimes have flaws. Vintage clothing may be either commercially produced or handmade by individuals.

From Wikipedia, “Vintage Clothing”

General Information about Haute Again Consignment Gift Certificates?
  • Our gift certificates never expire.
  • Haute Again gift certificates may not be redeemed for cash.
  • After the receipt uses their Haute Again Gift Certificate, a new one will be issued for a balance above $10.00. Cash will be given for balances under $10.

Please email Haute Again or come in the shop to set up a layaway account.

Items available for layaway must have been listed on Haute Again’s website or in the brick and mortar shop for a minimum of 5 days before they become eligible for layaway.


What are the terms and conditions?

  • 25% of the purchase price (item sale price, shipping, and tax (if applicable) is required for a down payment to begin your layaway. Payment must be made in full within 60 days of the layaway start date. Haute Again reserves the right to remove any item from layaway eligibility.

What is the payment schedule?

  • Payment must be made in full within 60 days from the date of initial payment. If the 60 day period expires without full payment, your deposit made will be refunded to you, minus the non-refundable portion (described below).
    The buyer (you) determines payment schedule.
    Payment amounts must be greater than $50 unless the remaining amount is less than $50.
    Payments may be made with: Haute Again Account Balance, Debit/Credit Card, or Paypal.

What is the cancellation fee?

  • 10% of the total purchase price will be non-refundable in the event the layaway is canceled. This fee exists because we pay the consigner immediately after an item is put on layaway with the assumption that a layaway item will be paid in full. To help avoid paying the fee, please read the description and view the photos carefully, in particular noting the size of the item(s) and any possible flaw(s).
    Changing items during the duration of a layaway is treated as cancellation. The 10% fee will apply.
    The amount paid for a canceled layaway cannot be transferred to a new layaway, it will be refunded to the original form of payment.
    If full payment is not received by the end of the 60th day initial payment, the layaway will automatically cancel and the item will be placed back in our inventory to be sold. You will be refunded all payments made up to that date, minus the 10% non-refundable portion described above.

What happens if I cancel my layaway?

  • If a layaway is canceled, 10% of the item purchase price is kept as layaway cancelation fee. Changing items during a layaway is treated as a cancellation and the 10% fee will apply.

Can I extend my layaway?

  • We do not allow extensions on layaway items. However, if you need more time than 60 days, you may cancel your layaway and re-purchase it. This will be subject to the 10% layaway cancellation fee.

Can I return my layaway purchase? 

  • All sales are final.

Can I split my layaway payment into multiple payment methods?

  • We are not able to split payments on any individual layaway transaction. Payments for the down payment or future payments must be made with a single credit card or Paypal Transaction. Your Haute Again Account Balance may be used at any time toward layaway payments.
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